- Property and information
appearing on this website is kept updated and offered
as available in good faith. Every care is taken to
ensure the quality of information we supply, in accordance
to the property misdiscriptions act but we advise
you to always check information yourself and seek
relevant advice before proceeding. We reserve the
right to make changes to the information appearing
on our website without notice at any time.
- Overseas Property
– Owen Knox Estate’s sister company Owen
Knox International deal with the marketing of overseas
property. See their related ‘notices section’.
- Mortgages and finance
– We offer mortgage and financing advice through
a number of professional partners who specialise in
this area of expertise. In no way do we intend to
give investment or financial planning advice directly
ourselves and our opinions are only presented as a
guide where further professional advice is recommended.
- The Ombudsman Scheme–
The Ombudsman for Estate Agents (OEA) Scheme provides
an independent service for dealing with disputes between
Member Agencies and customers who are buying and selling
residential property in the UK. Owen Knox Estates
is a member of the scheme.
Why use an Estate Agent
who belongs to the OEA Scheme?
OEA Scheme Members agree to abide by the OEA Code
of Practice. This sets out a framework within which
Members must operate and sets the standards of service
they should provide.
The Code is mandatory and rigorously enforced. Compliance
levels and consumer satisfaction are closely monitored.
If things go wrong, and you have a dispute with a
Member Agency, you can refer your complaint to the
Ombudsman for resolution. The Ombudsman is completely
independent of the Member Agencies, and will provide
a free, fair and speedy review of complaints falling
within his Terms of Reference.
Member agencies agree to co-operate with the Ombudsman
and to abide by any decisions that the Ombudsman comes
to. Any financial award that the Ombudsman makes in
your favour is binding on the agent.
- Legal aspects of buying
property in the UK – Refer to our consumer
information pages where you will see a guide of the
legal process involved in buying or selling UK property.
We recommend you always employ the services of a legal
professional and are able to recommend a number of
firms and resources to help you in this part of the
process.
- How we get paid for our
service – We offer a comprehensive service
to our clients and are paid by the vendor (home seller)
unless other charges are agreed. For those looking
to buy only, our service is free of charge of course
and of the highest level.
- Member of Professional
Bodies – Owen Knox is a member of the
FIABCI, The International Real Estate Federation.
- Your access and use
of the contents of www.owenknox.co.uk -You
are able to access the website without registering
your details but you can register especially if you
specifically wish to contact us. (See our privacy
policy below). You are permitted to print and download
extracts from the Owen Knox Website for your private,
non-commercial use. On the basis that no documents
or graphics are modified in any way, that no graphics
are used separately from accompanying text and our
logo.
- The Property and transaction
process – Whilst we work hard to ensure
the experience of all clients and customers in the
moving process is a smooth and enjoyable one, complications
can arise. We aim to be in communication with all
parties and conduct ourselves with honesty and integrity,
in line with the Ombudsman scheme and Estate Agents
Act.
- Privacy Policy -
When registering with Owen Knox for the purposes of
an enquiry, we will collect details such as your name,
e-mail address and other details of your personal
interests and needs. Some of this information is essential
for us to be able to accurately identify who is using
the service so that we may be able to respond to your
requests. Any personal information submitted to Owen
Knox is held in the strictest confidence. This information
is securely stored and access is restricted to us
and passed on to appropriate partners in your country
of interest. We will not make your personal details
available to other unrelated companies or sell your
data to third parties for advertising use. We want
to keep you up to date with developments and products
of Owen Knox Ltd and we may also use your details
to send you information about the services we offer.
You will be able to remove your information from our
mailing list at any time and of course we are contactable
verbally.
|
|
